Impossible to cancel subscription

I have been trying since the beginning of February to cancel my Star subscription. My home delivery service is very erratic, I am short of newspapers every week. I tried to cancel this service 2 years ago over the phone to no avail. I have now had enough and know better than to cancel telephonically, this time I cancelled through with not only an email address given to me by one of the consultants whom I phoned, but I made sure I did it telephonically with same consultant.<br> That was on 2.2.2016. No luck, just ignored. I then found an online site to email the home subscription service and did so about 10 days to 2 weeks ago. Nothing doing. No response. I have since had another debit taken off my bank account. <br> I phoned now and spoke to Kyle who aggressively told me that unless I can tell him who I spoke to I clearly didn't try to cancel the service. He carried on to inflame me by insisting his supervisiors were in a meeting and I can't prove I had phoned at all. i told him I had emailed twice, he said it didn't count, it's the call that counted and there were no recorded calls. <br> Get me away from The Star subscriptions please! This is more than I am prepared to tolerate