"Highly experienced in avoiding people"

Last year in October (2019) one of their trucks reversed into my vehicle in a roadworthy queue 10 min after I fetched my vehicle I just bought in the area. The assistance and service I received from the company to fix the damage to my vehicle is absolutely appalling. If I don't phone them, I don't exist.

It took me till May this year to get them to respond to a invoice where eventually I had to go and get my vehicle fixed myself and pay for it. Then they confirmed the repairs with internal staff and sends a release form on which they then decide to withdraw the amount and then offer me less than a 3rd of what I am owed for fixing my vehicle due to it being over 5 months since the accident, not thinking maybe its due to their lack of communication and effort to assist people.

Then they wanted proof of payment which they received 3 weeks ago and now they went missing in action again.

I find it shocking that a corporate company like this can treat people like this and feel its acceptable. With a slogan saying "here to serve" I find it rather ironic.