Bad service, incorrect invoices and Managers do not respond.

<p> </p> <p>If you want to be frustrated, cheated and to be messed around by the staff & their top management including their MD go hire a bakkie or truck at Spartantruckhire. I have received bad service from day one when I went to their offices to hire a bakkie, they gave me a 5-year-old ISUZU bakkie with about 170 000 kilos which broke down in Mpumalanga.</p> <p>I hired the bakkie for 5 days which they quoted me on their weekly rate which costs R2139.00 including 500 kilometres frees, I took the Bakkie on Monday night, Tuesday morning I drove to Hazyview in Mpumalanga. I stopped in Nelspruit around 08:30am then when I tried starting the bakkie it couldn't start. I called Spartan office 09:05am, spoke to Riaan who promised to organize a mechanic. 2 hours later after I have made several calls a mechanic arrived and jump started the bakkie then we went to their workshop then battery centre and around 12:30 I was told that it's the alternator and they needed to replace it. I told Spartan that I am gonna drive the bakkie to my destination and they can bring me another bakkie. around 16:00 I spoke to Riaan who promised to send a replacement bakkie 1st thing the following day (Wednesday). The replacement bakkie only arrived around 14:15. All went well until I got a shock of my life on their invoice.</p> <p>They invoiced me on both bakkies and only adjusted the mileage by 394 which is less than the actual amount of kilometres, they invoiced me for diesel on both bakkies meanwhile I did replace the diesel on the bakkie I brought back. They also charged me 3.5% surcharge fee plus VAT (R480.00) for swiping my credit card and this is the percentage of the total amount including my refundable deposit. They said they will compensate me for a 1 & half which I lost due to the breakdown then they just changed the contract to daily rates which much higher (on daily rate their only give 50 kilometres per day). I wrote emails to their accounts, copied the team leader by name of Lara Meyer and the response was that the invoice is correct and to make matters worse is Lara did not even have the decency to reply to any of my emails.</p> <p>We had an appointment to meet on Monday at 10:00 with Bongani and Lara which Lara did not even border to send her apology after I drove from Mpumalanga to attend this meeting. I then sent emails to Arnold (MD), Ugan Govender (manager) and Melanie (Arnold's PA) to date got no joy. Except an email from Ugan requesting I call him which I did. He said he was gonna look into the matter and call back but still got no joy. I was supposed to get my deposit back within 5-10 days which was due on Friday 21st July 2017. I have swapped my credit card for the deposit which is now costing money because my bank is charging me interest on this amount.</p> <p>I FEEL CHEATED, MESSED AROUNG AND TAKEN ADVANTAGE OF BY SPARTAN TRUCK HIRE KEMPTON PARK.</p>