Bad Consumer Service

i hired a truck from book-a-bakkie. I got a quote, enquired re a better price. they did not get back, the next day the agent was not in, the following day i called. the truck was no longer available. & could supply a truck at a higher price. i complained regarding this. i had to chat to the management at spartan truck hire. they then agreed to give truck at same price. i asked that the collection be at 8am. i flew down from DBN to jhb. i waited 4 hrs 15 mins for the truck to arrive. i complained to saprtan truck hire re this delay. they never got back to me. they referred me to new manager lara at book-a-bakkie. she just argued with me. i then contacted melanie again. left 2 messages & no call back. i then asked to speak to the ceo arnold freidman. he said that they cannot guarantee the collection time and the 4 hours 15 mins wait was not there fault as they outsourced the truck. i told him that they should give me a refund on what i paid, he just brushed that off as a \wow\". he said they never made profit on the truck. when i said i will write a hellopeter report he said i must not threaten them. they should go read the consumer protection act and look after their clients "