The sneaker shack - a complete waste of time and money

I paid R210 to have my sneakers cleaned and I can honestly say it was A COMPLETE WASTE OF TIME AND MONEY. I received my sneakers back DAMAGED, and when I pointed it out , I was told "It must've been like that before" When handing them in the shop assistant explained the process using the sneakers - so we both saw that they weer in perfect condition at that point, I wrote an e-mail to management explaining what had happened and got ABSOLUTELY NO RESPONSE. THE WORST SERVICE , EXPERIENCE -TOTALLY DISAPPOINTING AND UNDERWHELMING. DON'T WASTE YOUR MONEY