Unhappy client

My experience with easypay wasn't pleasant at all. I claimed for my brother's child because she didn't nominate a beneficiary. It took them more than a week to pay without no explanation. I called everyday, the answer I got was, the claim it's sent for approval. I even sent emails asking for the progress, I was referred to the same call centre that didn't give clarity. Chad Snell couldn't even give me slightest hope for payment, instead he or she said, I must report the matter to ombudsman if I feel like he won't stop me. Thank you to Angel Lekomola, even though she referred me to call centre, but she said she will escalate the matter to finance department. Sibongile, I forgot her Surname, she olso helped me a lot.