EM
Ephraim M
1 reviews | Active since Apr 2022
19 May 2025, 18:49
Mr Sibanyoni
Ticket#197673 To the claim department, they should learn to keep their promise, I have to bury my brother in 2 days, and I do not get a response one of your agencies promised to call back in 5 min it's been hours still no call back, we are frustrated by the loose of our love one and you are adding to our pain
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Replies (3)0
Replies (3)
EasyPay Insurance Limited's replyOfficial
20 May 2025, 07:05Good day, Mr. Mashile,
Thank you for bringing this matter to our attention. We acknowledge your frustration and the urgency of your request. Your complaint has been escalated, and we are currently reviewing the matter. Feedback will be provided as soon as the review is complete.
We appreciate your patience and will ensure that this is addressed promptly.
Kind regards,
EasyPay Insurance Team
Thank you for bringing this matter to our attention. We acknowledge your frustration and the urgency of your request. Your complaint has been escalated, and we are currently reviewing the matter. Feedback will be provided as soon as the review is complete.
We appreciate your patience and will ensure that this is addressed promptly.
Kind regards,
EasyPay Insurance Team
EasyPay Insurance Limited's reply20 May 2025, 07:05
Official
Good day, Mr. Mashile,
Thank you for bringing this matter to our attention. We acknowledge your frustration and the urgency of your request. Your complaint has been escalated, and we are currently reviewing the matter. Feedback will be provided as soon as the review is complete.
We appreciate your patience and will ensure that this is addressed promptly.
Kind regards,
EasyPay Insurance Team
Thank you for bringing this matter to our attention. We acknowledge your frustration and the urgency of your request. Your complaint has been escalated, and we are currently reviewing the matter. Feedback will be provided as soon as the review is complete.
We appreciate your patience and will ensure that this is addressed promptly.
Kind regards,
EasyPay Insurance Team
EasyPay Insurance Limited's replyOfficial
20 May 2025, 11:22Good day, Mr. Mashile,
We would like to inform you that your claim was handled within the agreed Service Level Agreement (SLA) timeframe. We are pleased to confirm that the claim has now been finalised and payment processed.
Thank you very much for your patience and understanding throughout this process.
Kind regards, EasyPay Insurance Team
We would like to inform you that your claim was handled within the agreed Service Level Agreement (SLA) timeframe. We are pleased to confirm that the claim has now been finalised and payment processed.
Thank you very much for your patience and understanding throughout this process.
Kind regards, EasyPay Insurance Team
EasyPay Insurance Limited's reply20 May 2025, 11:22
Official
Good day, Mr. Mashile,
We would like to inform you that your claim was handled within the agreed Service Level Agreement (SLA) timeframe. We are pleased to confirm that the claim has now been finalised and payment processed.
Thank you very much for your patience and understanding throughout this process.
Kind regards, EasyPay Insurance Team
We would like to inform you that your claim was handled within the agreed Service Level Agreement (SLA) timeframe. We are pleased to confirm that the claim has now been finalised and payment processed.
Thank you very much for your patience and understanding throughout this process.
Kind regards, EasyPay Insurance Team
EM
Ephraim M's updateReviewer Update
20 May 2025, 14:23Thank you so much the claim was paid up, thank you to everyone especially Jamie Ngovine for the prompted respond as a family we will bury our brother in peace!
EM
Ephraim M's update20 May 2025, 14:23
Reviewer Update
Thank you so much the claim was paid up, thank you to everyone especially Jamie Ngovine for the prompted respond as a family we will bury our brother in peace!