BM
Boipelo M
1 reviews | Active since Aug 2026
21 Aug 2026, 12:14
Funeral payout struggles
Hello , Please help , we made a funeral claim on Monday and they said we will get the payout on Wednesday but till now they are telling us stories and said the claim was only processed today and will reflect after 24 hours, so how do we proceed with the funeral when there is no money?
Helpful (0)
Replies (3)0
Replies (3)
EasyPay Insurance Limited's replyOfficial
21 Aug 2026, 12:28Good day,
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Lesaka Insurance Team
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Lesaka Insurance Team
EasyPay Insurance Limited's reply21 Aug 2026, 12:28
Official
Good day,
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Lesaka Insurance Team
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Lesaka Insurance Team
EasyPay Insurance Limited's replyOfficial
21 Aug 2026, 13:11Good day,
Kindly note that the claim has been paid and proof of payment has been shared on your email.
Regards,
Lesaka Insurance Team
Kindly note that the claim has been paid and proof of payment has been shared on your email.
Regards,
Lesaka Insurance Team
EasyPay Insurance Limited's reply21 Aug 2026, 13:11
Official
Good day,
Kindly note that the claim has been paid and proof of payment has been shared on your email.
Regards,
Lesaka Insurance Team
Kindly note that the claim has been paid and proof of payment has been shared on your email.
Regards,
Lesaka Insurance Team
EasyPay Insurance Limited's replyOfficial
21 Aug 2026, 13:15Good day,
Kindly note that the claim has been paid and proof of payment shared via email.
Regards
Lesaka Insurance Team
Kindly note that the claim has been paid and proof of payment shared via email.
Regards
Lesaka Insurance Team
EasyPay Insurance Limited's reply21 Aug 2026, 13:15
Official
Good day,
Kindly note that the claim has been paid and proof of payment shared via email.
Regards
Lesaka Insurance Team
Kindly note that the claim has been paid and proof of payment shared via email.
Regards
Lesaka Insurance Team