Frustrated son

I'm disappointed and frustrated from the poor service rendered by this company. On the 4th of April I went and met with the agent in Ficksburg easy pay Centre to make an enquiry. She assisted me by giving me forms to fill and listed everything I needed to accompany the application before submitting. Unfortunately she gave me an email address ***, *** and she also gave me the whatsapp number *** to send my claim forms. I did sent them that day after she confirmed that everything needed was available. On the 5th of April I did call to enquire about the receipt of the documents and a way forward. The agent who answered the phone, told me that the email address was the wrong one. She later gave me the email address *** addressing ***. I did sent those documents same day. I received an auto response that they did receive my email. On the 6th I called again to check, I was told that my email was not containing any documents. I then realised that the PDF documents were too big to go through. I then sent two emails that day containing those documents. I did called and they confirmed the receipt of documents, later I received an email that they only received notice of death and did list documents that were outstanding. I then called the agent to explain that there were two consecutive emails, the 1st one had the notice of death and the 2nd email contained the outstanding documents. She requested that I write an email addressing that matter which I did and even responded to their email with outstanding documents. I kept on calling, the response is still the same. Always asking for the ID NUMBER and my contact details, but they will never call back for anything.

Poverty is a sin in this world. Because if it were not for that, my mother would have had a very dignified funeral that she was paying a policy for it to be catered for. I was going through all these reviews and this company is failing. I wonder how many people out there who are duly paying their premiums monthly with hopes of having a dignified funeral in the end and to get this back and forth on a daily basis. Maybe they believe since they contacts are toll free, we enjoy calling them. Smartlife Insurance you are failing us.