EasyPay terrible service.

I gave one star because you can't do the review without one. I would give zero stars if I could. Refer to ticket 177074 and 177075. I have physically submitted all certified documents at your Wentworth Austerville branch to Jessica on the 6th January 2025. It appears they did not lodge any claim. Thank goodness i scanned them before handing them in. On the 9th January I resubmitted all required doc's via email to your claims department. I was given a turnaround time of 48 hours for the claim to be finalized. It is now 16 January and you are out of your SLA of 48 hours. I have consistently followed up, requested a team leader to contact me, lodged a formal complaint, however no response. We are now considering taking the issue to the Ombuds because it seems that your company does not have enough empathy for grieving families to even try to assist with their claims. I would never recommend you to anyone for burial policies..