Easypay is the worst 🤬🤬🤬

My father has a funeral cover at easy pay he passed on in September 2024 Un natural death....the case is still under investigation at saps we as the family also want to know what happened to him ....we submitted all the documents they requested and evey day when we call we are being told that its still under assessment that they still busy assessing....we get told that smartlife is not give them feedback and that they going to send an email to enquire about the claim....which i dont understand we as customers call to enquire but they must also enquire we are really disappointed in easy pay insurance so many of our elderly people that out this policies thinking that the money will help their kids with giving them a dignified funeral but we are not being assisted in any way day by day they are not coming to a conclusion as to whats happening we are tired of trying to explain people that they still busy assessing the documentation that has been the story for the past 4 months now and still not proper feedback .....they are making their own assumptions on how my dad could have died which is so pain full for us as a family to still hear all this things ...but after all we have provided them with a full postmortem report....i just wish to make all people aware of this before sacrificing that money every month to a insurance company that wont evens have a remorse or a pity on they clients and they families.....easypay staff members are lazy and heartless...they are leaders in positions where they cant evens do what they are hired for😭😭😡😡😡