DELAY IN PAYMENT - POOR SERVICE

I am deeply disappointed with the service I received from Easypay Insurance following the passing of my mother.

She passed away on 17 June 2025, and I lodged a funeral policy claim on 19 June 2025. I was later contacted and asked to re-send the required documents, which I promptly did. On 30 June 2025, I received confirmation that my documents had been received and my claim would be processed. Since then, I have received no meaningful feedback.

I visited the Jubilee Mall branch on 11 July 2025 to follow up and was promised a call that never came. I then asked my niece to contact them on my behalf, but she was repeatedly told that someone would call me, which also never happened.

On 14 July 2025, I received an SMS stating that my claim had been registered—nearly a month after it was submitted. However, there has been no indication of when payment will be made. Easypay promises payouts within 48 hours of lodging a claim, but that promise was not honoured.

I was forced to borrow money to give my mother the dignified funeral she deserved, and I am now struggling as people expect to be paid back. Easypay’s delay and lack of communication have caused me severe emotional and financial stress. It is unacceptable.

Their service has been extremely poor, and based on my experience, I cannot in good conscience recommend them to anyone. I truly hope Easypay improves its responsiveness and honours its commitments—especially to grieving families who deserve compassion, not indifference.