Bad Service recieved

Good day

It is an unfortunate that I have to write to hellopeter about my shopping bad experience at The shinning stone based at Maponya mall.

I bought a bag from this store on the 26/09/2017 and I returned it on the 02/10/2017, as per consumer act exchanges and refunds should be allowed within the period of 6 months .

I never used the bag untill the day of my trip as I bought the bag for my 3 weeks trip and I returned the bag within 7 working days.

The worse scenarios are I never used the bag but when I took it out of the black plastic that it was put in I noticed that there was ***** missing.I was unable to use the bag but I had to take it in for another bag or if they would have given me the ***** to sort the problem out but that never happened.

Another worse scenario is, the ladies in that store argued with me for almost 20 minutes telling me that it is impossible that they gave me a bag with a missing ***** and they were very insulting to me as a customer as they said It is a personal damaged.The question is what proof do they have that it was a personal damaged.why would I buy a bag just to damage it.What if the bag got damaged by them while they were taking out the staffing that was inside the bag .What if it fell in the store but none of us noticed it.

Another worse scenario is I returned the bag in time for exchanges or refunds than I get told no refunds allowed.

Another worse one is they took my money without hesitation and still took the bag to their storage arguing with me and they took my name and number for their manager to call me but untill to date no one has called me not even their manager. As I was told he was at namibia and no one wanted to call him.

I am away at the moment but now I do want a full refund R380 as I do not need a bag anymore.The service I recieved from Carol was insulting and unprofessional.Even very rude for Carol to ask another customer instore about my query and to show her how customers get treated there no wonder that lady left all the staff she had in her hands and left the store immediately.who would buy after seeing me shouted by staff for a damaged bag which I never used.

I am looking forward for further profesional assistance.

Warm regards Nomzamo ********** 932