Bad service from The Shifted Service

Good afternoon We placed an order for 2 pairs of sneakers (Nike) on 27 November 2020. We paid via Payfast - R1800. We have had no joy - asked for a reference number for Amamex door to door. Aramex have never heard of the company. Our reference no is #1098. Shocking service!! Email on 16 Dec that order had been shipped. Email on 31 Dec - Aramex aren't delivering between Christmas and New Year. We look forward to some positive feedback!