The sentinel luxury apartments is a ****

I made a booking in November 2020 for a stay in October 2021. They debited my account 3 days after booking. The property cancelled my booking in April 2021 without any reason. I contacted the property asking for a refund, until this day 30 May ‘21, they haven’t responded to any of my queries. What a terrible customer service. Do not book with them, they are a ****.