Customer service is non-existent, service delivery extremely poor and refunds are impossible.

For any of you that need to get a laptop or phone repaired, do NOT use @thescreenteamsa / website (http://www.thescreenteam.co.za/)!!!!

Paid them a deposit of R3 150, on the 1st of Sep with the promise that the stock will be delivered in 8-14 days. Which means it should have been delivered by the 15th Sep. By the 8th Oct, we asked to cancel the order so we can get another service provider to assist. They asked us to give them more time, which we did, but nothing happened, eventually asked again to cancel everything on the 18th Oct, they asked for our banking details which we provided to them on the 21st Oct. After a LOT of follow ups (no follow up or contact from their side at all), they eventually promised to have the money back by month end. It is now the 5th Nov, still have not received our money back. When we call to ask about the refund, they blame the supplier for not having refunded them, essentially turning their cash flow problem into my cash flow problem. They took money from me and I expect them to pay the money back to me regardless of their internal struggle with suppliers. You can't just blame the suppliers and leave your customers hanging. They say they don't have the money to pay me bac**** 54 days after the deposit and have no view of my refund

Laying a charge of theft today!!

They're are a legit company but customer service is non-existent and refunds are impossible.