Assurance? Promise? Customer Service? What does it mean?

Assurance? Promise? Customer Service? What does it mean?

i requested for a pair of sneakers to be IBT'd from The scene waterfront last week, spoke to a consultant by the name of Sarah. This young lady assured me that she will assist and that i would receive my items by Wednesday passed, i have not received any call from anyone yesterday.

I followed up this morning on my request, a gentleman answered the phone and informed me that the item was not booked for an IBT or kept aside for me, huge loss for me but i think ever worse for your brand??? I especially created this window (time off from work) in order to collect my shoes at Cape Gate which Sarah assured me it will be delivered.

Now i need to wait another week for my sneakers? This girl needs a dictionary as i am sure she does not know what the word promise means as it is clear she failed to provide customer service, or is this a norm for this brand? I appreciate the "effort" made but i did not expect to be **** to!

How long will i wait now or do i take my business somewhere else.

Please train your staff! No courtesy nothing from this guy either?