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Nqoble N

1 reviews | Active since Oct 2024

04 Oct 2024, 20:40

Unprofessional and ********* Behavior

I have been a loyal customer of San Hair for a while. In March, I took my hair in for a treatment that of a wig I had purchased from one of their branches. Also considering that its not the first hair piece that i have that i had purchased from them. When the hair was returned, it was badly tangled. Communication throughout this process was poor, as I always had to follow up, and they never provided any feedback unless I communicate.

On the 6th September I told that they would provide me with a new wig. I then requested a wig with a similar texture since the whole idea was not to have something different from what i had I was informed that they were waiting for a response from their CEO, who was overseas at the time. However, I was surprised to learn this week that I would no longer be receiving the hair I was promised. When I inquired about this, I was simply told, "Sorry for the confusion."

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Replies (1)
The San Hair
The San Hair's reply02 Dec 2025, 11:59
Official
Hello Nqoble, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you faced regarding your wig treatment and the communication throughout the process. We understand how important it is for our customers to receive not only quality products but also clear and consistent updates, and we regret that we fell short in this instance.
We acknowledge the frustration caused by the delays and the confusion around the replacement wig. This is not the level of service we strive to provide. Please allow us the opportunity to make this right — our team will reach out to you directly to discuss a suitable resolution that meets your expectations.
Your loyalty to San Hair means a great deal to us, and we are committed to restoring your trust. Thank you again for bringing this to our attention, and we will ensure that your concerns are addressed promptly."