LM
Luyanda M
1 reviews | Active since Aug 2019
31 Oct 2021, 15:18
The San hair poor poor customer service
The san hair Parklands has 2 of my wigs. I telephonically arranged to pick the wigs up more than 24 hours prior to the new date I had changed to. On the day of pick up, the lady working on my wigs hadn't finished my wigs. That day she went home early due to load shedding and not feeling well. No one bothered to call me ahead of time to stop me from driving almost 10km, to collect my wigs I needed for an event. Instead they promised to deliver the wigs to me the following day. Which never happened. Day 2 after the promise to have my wigs delivered to me and I am sitting without my wigs - which I had already paid for.
I want my wigs latest 31 October 10am.
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Replies (2)LM
Luyanda M's updateReviewer Update
08 Nov 2021, 17:27The audacity of this establishment to flag my post as a lie but unfortunately for them I have all the text communication and proof I need to keep this post on here and not have it taken down. A proper apology for ALL THE INCONVENIENCE YOU CAUSED ME would have been enough but this is how you treat your paying customers!!!???? First and LAST TIME using this unprofessional bunch.
LM
Luyanda M's update08 Nov 2021, 17:27
Reviewer Update
The audacity of this establishment to flag my post as a lie but unfortunately for them I have all the text communication and proof I need to keep this post on here and not have it taken down. A proper apology for ALL THE INCONVENIENCE YOU CAUSED ME would have been enough but this is how you treat your paying customers!!!???? First and LAST TIME using this unprofessional bunch.
The San Hair's replyOfficial
25 Nov 2025, 11:58 Hi there, thank you for bringing this to our attention. We’re sorry for the experience you had at the time. If you have already received your wigs, we’re glad the matter was resolved. If not, please reach out to us at *** with your details so we can assist you immediately and ensure this is sorted for you.
The San Hair's reply25 Nov 2025, 11:58
Official
Hi there, thank you for bringing this to our attention. We’re sorry for the experience you had at the time. If you have already received your wigs, we’re glad the matter was resolved. If not, please reach out to us at *** with your details so we can assist you immediately and ensure this is sorted for you.