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Zanele L

1 reviews | Active since Sept 2022

03 Nov 2025, 10:02

The San Hair (Hemmingways)

On Sunday 02 Nov 2025, I went to The San Hair in Hemmingway to buy a wig that was and is on special. At the entrance there is a signage that they have a 20% special, the items on the shelves show two prices which is the normal price and the new price for special.

I asked the sales lady for the wig I like upon her giving me the wig I asked her about the special prices. Her response was they do not have special I will have to pay the normal price. My question is they have a signage of 20% at the entrance and there is a new price for special how come she says that. With an attitude she said all she knows is there is no 20% off.

I mean how does that happen, advertise a 20% and when clients come to buy you tell them there is no such.

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Replies (1)
The San Hair
The San Hair's reply24 Nov 2025, 11:20
Official
 
 Hello Zanele. Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you encountered during your visit on 02 November 2025. 
We understand how misleading and disappointing it must have been to see a 20% promotion advertised at the entrance and on the shelf pricing, only to be told at the counter that the special was not available. This is certainly not the level of clarity or customer service we aim to provide. 
We will be investigating this matter with our team at The San Hair Hemmingway to understand why the signage and promotional pricing did not match the information given by the staff member. We will also address the attitude you experienced, as every customer deserves respectful and helpful service. 
Please accept our sincerest apologies for the inconvenience caused. If you are open to it, we would appreciate the opportunity to assist you further or clarify the correct pricing. You may contact us directly at *** . 
Thank you for bringing this to our attention.