Poor service, Lack of accountability

I’ve supported San Hair for over 5 years and spent a considerable amount on their wigs, but this is how they reward loyalty.

I brought in five wigs for washing services at their Midrand branch, only to find later that one was severely damaged, with a bald patch that was not there before. Initially, they agreed to repair the wig, but after three weeks of no communication, when I followed up i was informed they would replace the closure with a used one. They have not been able to allocate this "used" closure yet, and at no point did they ask if I was willing to accept that or pay the difference for a new one.

The consent form documenting the wig’s condition has conveniently disappeared, making it easy for them to deny responsibility. Despite multiple attempts to resolve this, I’ve been ignored. The email address they provided doesn’t work, and no one at head office answers their contact number.

Their poor service and lack of accountability are shocking. I would not recommend San Hair to anyone.