EM
Estelle M

1 reviews | Active since Apr 2021

24 Oct 2024, 09:54

Poor Service and After Sales Care

Pavilion,wanting to purchase the unit Rose curl double drawn fringe,which they did not have in stock,I looked at one or two other Wigs but it was clear that Service Lady was not interested in the sale. The Service Lady could not help me with anything. I actually felt like she did not want to sell any unit to me because,she said no to everything I suggested. I love your Wigs but with unwelcoming service like that, you surely losing business because I was very determined I was getting this wig today, and walked out with nothing she did not even check if another branch has one on hand as the sale was there. and nobody cared to secure the sale. I hope one can get better service in the future as I have bought a few Wigs from The Sans hair with great difficulty as the service was bad before, but today was just too much.

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Replies (1)
The San Hair
The San Hair's reply25 Nov 2025, 13:34
Official
Hey Estelle, Thank you for taking the time to share your experience with us. We are Apologize to hear about the service you received at Pavilion. Your feedback is very important, and it’s disappointing to know that we did not meet your expectations, especially when you were eager to purchase the Rose Curl Double Drawn Fringe.
We sincerely apologize that our staff did not provide the assistance you needed, including checking stock availability at other branches. This is not the level of service we strive to deliver, and we understand how frustrating it must have been to leave without the product you wanted.
We value your loyalty and appreciate that you continue to choose our wigs despite past challenges. Please be assured that we are addressing this matter with our team to ensure better customer care going forward. If you would allow us, we would love to personally assist you in locating the unit you were looking for or recommend similar options available.
Thank you again for your feedback—it helps us improve. We hope to welcome you back soon with a much better experience.