NM
Nkule M
1 reviews | Active since Oct 2020
19 Oct 2020, 13:44
Poor Hair Quality
The hair tangles and sheds , you would swear i bought my hair at China mall or somewhere cheap, i recently bought my hair from The san hair , to say the least I'm really not happy about the the Quality
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Replies (4)0
Replies (4)
The San Hair's replyOfficial
21 Oct 2020, 09:57Hi Nkule
It has come to our attention that the hair in question was purchased 4 months back, on the 10th of July 2020 you received your first order , on the 25th July you had your first problem with the hair shedding , the hair was then returned back to our branch in Umhlanga for Assessment and returned back and you were still not satisfied , on the 14 August we exchanged your wig for a new one , this time around you were happy with the wig and the color which you requested . To our surprise on the 19th October you wrote this comment on hello peter after calling the branch a week prior asking about treatment and did not mention anything about being unhappy with your unit in question.
It has come to our attention that the hair in question was purchased 4 months back, on the 10th of July 2020 you received your first order , on the 25th July you had your first problem with the hair shedding , the hair was then returned back to our branch in Umhlanga for Assessment and returned back and you were still not satisfied , on the 14 August we exchanged your wig for a new one , this time around you were happy with the wig and the color which you requested . To our surprise on the 19th October you wrote this comment on hello peter after calling the branch a week prior asking about treatment and did not mention anything about being unhappy with your unit in question.
The San Hair's reply21 Oct 2020, 09:57
Official
Hi Nkule
It has come to our attention that the hair in question was purchased 4 months back, on the 10th of July 2020 you received your first order , on the 25th July you had your first problem with the hair shedding , the hair was then returned back to our branch in Umhlanga for Assessment and returned back and you were still not satisfied , on the 14 August we exchanged your wig for a new one , this time around you were happy with the wig and the color which you requested . To our surprise on the 19th October you wrote this comment on hello peter after calling the branch a week prior asking about treatment and did not mention anything about being unhappy with your unit in question.
It has come to our attention that the hair in question was purchased 4 months back, on the 10th of July 2020 you received your first order , on the 25th July you had your first problem with the hair shedding , the hair was then returned back to our branch in Umhlanga for Assessment and returned back and you were still not satisfied , on the 14 August we exchanged your wig for a new one , this time around you were happy with the wig and the color which you requested . To our surprise on the 19th October you wrote this comment on hello peter after calling the branch a week prior asking about treatment and did not mention anything about being unhappy with your unit in question.
NM
Nkule M's updateReviewer Update
21 Oct 2020, 11:46I never called to ask for treatment I called to ask about cutting the ends cause the look horrible , the second hair you gave me I was happy that it was the correct color not focusing on the quality you asked for pictures and I sent on your WhatsApp please look at that hair and tell me if that hair is good quality , I don’t know if it’s the dye you guys used that damages your hair but this hair quality is pathetic the closure part is fine but the hair I’m even scared of wearing the hair now cause I spoke so highly of you when I saw your pictures on Instagram , but to say the least your hair is very disappointing how can new hair tangles , I can bring it in and tell me if would you be happy if you purchased hair that looked like that in 2020
NM
Nkule M's update21 Oct 2020, 11:46
Reviewer Update
I never called to ask for treatment I called to ask about cutting the ends cause the look horrible , the second hair you gave me I was happy that it was the correct color not focusing on the quality you asked for pictures and I sent on your WhatsApp please look at that hair and tell me if that hair is good quality , I don’t know if it’s the dye you guys used that damages your hair but this hair quality is pathetic the closure part is fine but the hair I’m even scared of wearing the hair now cause I spoke so highly of you when I saw your pictures on Instagram , but to say the least your hair is very disappointing how can new hair tangles , I can bring it in and tell me if would you be happy if you purchased hair that looked like that in 2020
NM
Nkule M's updateReviewer Update
18 Dec 2020, 11:49Where do I attach pictures I want to show the public the hair that they refusing to refund me for , mind you the Hair wasn’t even worn for a week and they been offering to treat the hair for free as they said that color compromise the quality of the hair , I have colored hair and because it good quality there’s nothing wrong with it
NM
Nkule M's update18 Dec 2020, 11:49
Reviewer Update
Where do I attach pictures I want to show the public the hair that they refusing to refund me for , mind you the Hair wasn’t even worn for a week and they been offering to treat the hair for free as they said that color compromise the quality of the hair , I have colored hair and because it good quality there’s nothing wrong with it
NM
Nkule M's updateReviewer Update
18 Feb 2021, 22:41To Date Sanhair refuse to give my refund instead they ignoring my WhatsApp text and they promised to refund the bundles and give back my frontal yet I bought one unit “a wig” I feel very disrespected that I’ve been sending Chatting to you guys on WhatsApp and you ignoring my text but you guys are running a business I don’t know if you treat all your customers like this , but that just pure disrespect and unprofessional
NM
Nkule M's update18 Feb 2021, 22:41
Reviewer Update
To Date Sanhair refuse to give my refund instead they ignoring my WhatsApp text and they promised to refund the bundles and give back my frontal yet I bought one unit “a wig” I feel very disrespected that I’ve been sending Chatting to you guys on WhatsApp and you ignoring my text but you guys are running a business I don’t know if you treat all your customers like this , but that just pure disrespect and unprofessional