POOR HAIR QUALITY AND CUSTOMER SERVICE AT THE SAN HAIR

The San Hair quality is an utter reap off ! I purchased a wig for R6500 and it got frizzy, tangled and itchy on my skin. They overcharged me R200 which they refused to refund, forcing me to take a product of that value, I declined and my money remained with them. The Sandton Branch Manager agreed that the texture is questionable when I returned it while wearing it. They took the hair for "assessment" then told "there's nothing wrong with the hair, it just needs treatment. HOW DOES NEW HAIR NEED TREATMENT. But because they are more interested in retaining my money than provide quality product & good customer service I'm still without my refund. Communication is unprofessional & delayed - I have to keep hounding the regional manager Sandisiwe and Sandton Branch Manger Lebo before they respond to anything. My wedding is on Saturday I communicated this to them while purchasing the hair which was for this occasion. I am still without the hair or money to repurchase elsewhere. This experience has been costly, stressful and inconvinient. shop at The San Hair at your won risk.