LM
Luyanda M
1 reviews | Active since Apr 2016
27 Feb 2025, 16:52
Poor communication
A bit disappointed with how you guys ignore messages on your social media platforms. Been trying to get your cape Town branch to order an 18 inch 4x4 jeery curl wig with no luck. When I enquire how long your online orders take as I need the wig by the 8th of March ,there is no response even on your Facebook page. Also not sure why if I as a customer request a branch to order a unit for me ,you guys don't honor that, yet online you have stock.
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The San Hair's replyOfficial
24 Nov 2025, 11:42 Hello Luyanda, Thank you for taking the time to share your feedback, and we are apologize for the frustration you’ve experienced. This is not the level of service we aim to provide.
We’re sorry that your messages on our social media platforms and your request through our Cape Town branch were not responded to promptly. We understand how important it is to get accurate information—especially when you need your wig by a specific date.
Regarding the 18-inch 4x4 Jerry Curl wig, our branches should assist with ordering when stock is available online, and we apologize that this was not handled correctly. We would like to look into this urgently and help you secure the unit in time.
Please send us your contact details or order request at *** / ***, and we’ll personally follow up to ensure you receive the assistance you need.
Thank you again for bringing this to our attention, and we truly appreciate your patience
The San Hair's reply24 Nov 2025, 11:42
Official
Hello Luyanda, Thank you for taking the time to share your feedback, and we are apologize for the frustration you’ve experienced. This is not the level of service we aim to provide.
We’re sorry that your messages on our social media platforms and your request through our Cape Town branch were not responded to promptly. We understand how important it is to get accurate information—especially when you need your wig by a specific date.
Regarding the 18-inch 4x4 Jerry Curl wig, our branches should assist with ordering when stock is available online, and we apologize that this was not handled correctly. We would like to look into this urgently and help you secure the unit in time.
Please send us your contact details or order request at *** / ***, and we’ll personally follow up to ensure you receive the assistance you need.
Thank you again for bringing this to our attention, and we truly appreciate your patience