No Communication Regarding My Refund

I ordered a wig online on 26th December. Received it in January which is understandable because of the holidays.

I received the wig, looked at the hair quality, it was of substandard. The bleach job on the knots was done poorly and one can see the weave tracks through the closure part ontop. I had a read through their reviews on HelloPeter, to my shock to discover same consistency with my experience.

I returned the wig 3 days after receiving it. Having taken pictures of it on arrival as well as at the couriers office.

I tried calling Ayanda as this was the contact person, no answer. On whatsapp I texted, no response. Emailed after the wig was returned no response.

I didn't think this would be such a hassle as the wig is under R3000. I'd like for them to respond to my communication with the questions I asked regarding getting my refund.

I was hoping to be one of the customers to atleast leave a positive review regarding their professionalism in handling my query but to no avail.

I'd like to receive a response from the owner regarding my refund. It leaves a bad taste in your mouth when you're having to fight for basic ethical business practice.