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Portia M
1 reviews | Active since Apr 2021
22 Dec 2025, 11:18
Never again( WORST HAIR PROVIDER)
All I can say is my 1st order but just received the worst experience ever, I ordered a wig two weeks ago and I call in to do a follow up all they tell me your order is been processed, like really does it really take that long to process an order from 8dec 2025 till now nothing, just processing. From that experience I don't think I will ever order anything from them ever in this lifetime.
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The San Hair's replyOfficial
07 Jan 2026, 15:42Hello Portia,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and disappointment caused. This is certainly not the experience we want any of our customers to have, especially on a first order.
We understand how concerning it is to wait longer than expected without clear updates. Your order being in “processing” means it is still undergoing final preparation and quality checks, which can sometimes take longer than anticipated due to high order volumes during this period. That said, we acknowledge that the delay and communication fell short, and for that we truly apologize.
We would appreciate the opportunity to look into your order personally and provide you with a clear update and resolution. Please contact us directly with your order number so we can assist you as a matter of urgency.
Thank you for your feedback — it helps us improve our service, and we hope to restore your confidence in our brand.
Kind regard
The San Hair's reply07 Jan 2026, 15:42
Official
Hello Portia,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and disappointment caused. This is certainly not the experience we want any of our customers to have, especially on a first order.
We understand how concerning it is to wait longer than expected without clear updates. Your order being in “processing” means it is still undergoing final preparation and quality checks, which can sometimes take longer than anticipated due to high order volumes during this period. That said, we acknowledge that the delay and communication fell short, and for that we truly apologize.
We would appreciate the opportunity to look into your order personally and provide you with a clear update and resolution. Please contact us directly with your order number so we can assist you as a matter of urgency.
Thank you for your feedback — it helps us improve our service, and we hope to restore your confidence in our brand.
Kind regard