****mers and *******, Advertising and selling products they do not have!!! Rest assured they do ***** from you because only after you pay and after you have harassed them will you discover they are still trying to find stock!!!

I purchased hair online from the san on the 24 February 2024. They had a sale.As per the terms and conditions on their website orders are not processed on weekends and holidays. Products ship within 2-5 business days. During Sales/promotions, processing times may take up to 14 business days. After the 14 business I then proceeded to send them an email to follow up on my order as I only received a confirmation of purchase email and it was radio silence since then. The advised that they are still waiting for stock and that I will receive feedback by the end of the week, Friday came and went and I heard nothing from them. I then reached out to them to follow up on the progress of my order again. The San then promised that they will have feedback by the next Tuesday and offered me a free service voucher, I waited till that Tuesday and heard nothing from them again and the beauty of it all is that I also never received this so called free service voucher! I then demanded a refund and they asked me for my banking details, I provided them with this and asked them when I could expect my refund and till this day they have just ignored all communication from me!

I have not received my hair, I have not received the free service voucher and I have not received my refund. I will be taking this matter further and update my review.

Please do not buy anything from these people they are all a bunch of ******* starting with the owner! Do not trust the san hair with your money, they advertise stuff and services that they do not provide under the pretence of being a legitimate and well established business when in truth they are just ****ming people!!!!