Horrible Hair

I bought the “12” Rebecca wig on the 20 May 2025 online, after one wash the wig was shredding. I send a enquiry message on 28 June 2025 and was advised to drop it to my nearest branch for assessment. I dropped the hair at the Midrand branch on the 06 July 2025. Thereafter noted and silence, every time I follow up they request my order number. On the 11 August 2025 they told me they still waiting for the replacement closure. On the 25 August 2025, I wrote a complaint that it’s been 1 month and 3 weeks waiting, next day I get a message that it’s ready for collection at the Midrand branch and offered me a free wash/treatment. I collected the hair on the 1 September 2025, when I get home I noticed that the unit is completely different - has less volume, shades of brown, different curls, hair is not even (some hair is long and other short) and poor quality! I enquired and was told that it’s the same hair, I sent videos showing the difference. We went back and forth the entire September month. They said they won’t replace the horrible unit cause I cut the closure. The closure was cut at the Midrand branch by the hairstylist. I collected the hair today still the same with uneven length, less volume, poor quality! I feel ****med and using policies to try justify yourself for providing horrible hair is *********!!!