CM
Cordelia M
1 reviews | Active since Dec 2022
08 Dec 2022, 08:34
Horrible customer service
They don't even deserve a single star rating. Their customer service is horrible from the branches to head office there is no communication. I placed an order 7 days ago and I received an email from them saying my order has been dispatched, the email had the tracking number which to my surprise did not work. I called them multiple times even sent an email to do a follow up on my order none of the branches picked up my phone. To this day I don't know what happened to my order, I feel like they are ********. I honestly wouldn't recommend the SAN Hair to anyone I know.
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Replies (1)
The San Hair's replyOfficial
08 Dec 2022, 16:48Hi Cordelia
As The San Hair, we are firm believers in delivering outstanding customer service. We humbly apologize for your experience with us. Our online service policy states that processing time for online sale orders is 7-14 working days. Once the order has been completed a tracking number is sent to you. When your tracking details are sent, unfortunately the courier company we use does not register the parcel with them immediately, which may be the reason why you could not track your parcel. We have checked on our side and you are now able to track your parcel.
This is however no excuse for the customer service you have received from us, and we truly apologize.
Humblest Apologies
The San Hair.
As The San Hair, we are firm believers in delivering outstanding customer service. We humbly apologize for your experience with us. Our online service policy states that processing time for online sale orders is 7-14 working days. Once the order has been completed a tracking number is sent to you. When your tracking details are sent, unfortunately the courier company we use does not register the parcel with them immediately, which may be the reason why you could not track your parcel. We have checked on our side and you are now able to track your parcel.
This is however no excuse for the customer service you have received from us, and we truly apologize.
Humblest Apologies
The San Hair.
The San Hair's reply08 Dec 2022, 16:48
Official
Hi Cordelia
As The San Hair, we are firm believers in delivering outstanding customer service. We humbly apologize for your experience with us. Our online service policy states that processing time for online sale orders is 7-14 working days. Once the order has been completed a tracking number is sent to you. When your tracking details are sent, unfortunately the courier company we use does not register the parcel with them immediately, which may be the reason why you could not track your parcel. We have checked on our side and you are now able to track your parcel.
This is however no excuse for the customer service you have received from us, and we truly apologize.
Humblest Apologies
The San Hair.
As The San Hair, we are firm believers in delivering outstanding customer service. We humbly apologize for your experience with us. Our online service policy states that processing time for online sale orders is 7-14 working days. Once the order has been completed a tracking number is sent to you. When your tracking details are sent, unfortunately the courier company we use does not register the parcel with them immediately, which may be the reason why you could not track your parcel. We have checked on our side and you are now able to track your parcel.
This is however no excuse for the customer service you have received from us, and we truly apologize.
Humblest Apologies
The San Hair.