Failure to Deliver Order *** – Refund Requested

I am writing to request a full refund for Order ***.

I placed my order on 19 September 2026 for a 12" Straight Peruvian 5x5 Brown with Dark Roots. After receiving no update, I followed up on 23 September 2026 and was informed about your processing times. Later that day, I received an email stating that my order had been dispatched and included a tracking number. However, when I attempted to track the parcel, there were no tracking details available.

I subsequently contacted one of your online agents, who advised me to expect delivery on Monday, 28 September 2026. Unfortunately, the parcel was not delivered as promised.

Given the delays, the lack of reliable tracking information, and the overall poor customer service I have experienced throughout this process, I no longer wish to proceed with this purchase. I therefore request a full refund of my order with immediate effect.

I am extremely disappointed by the level of service I have received and have lost confidence in your ability to fulfil this order. As such, I do not wish to have any further dealings with San Hair regarding this purchase.

Please confirm the cancellation of my order and advise when I can expect the refund to be processed.