Extremely disappointed with the quality of the product and after-sales service

As a repeat customer of San Hair, I am extremely disappointed with both the quality of the wig I purchased and the way my complaint has been handled. After experiencing issues with the hair, I contacted San Hair, and they initially treated the wig in-store. When that didn't resolve the problem, they sent it to their factory for what they described as a "deep treatment", explaining that the hair was dry. This suggested that the issue was due to how I had cared for the wig, despite the fact that I have invested in a range of San Hair's own hair care products and have followed their recommended maintenance routine. I collected the wig after the factory treatment and had it installed the very same day. Unfortunately, the problem remained exactly the same. I immediately sent them photos showing that the issue had not been resolved. This is a R5,300 wig, and I do not believe a product at this price point should have these kinds of quality issues.

What has been even more frustrating is the lack of communication. I have repeatedly been promised feedback, but no one follows through. Instead, I have had to constantly chase the company for updates and a resolution. This is not the level of service I would expect from a reputable company. I have had to do all the follow-up myself, which is something I would expect from a *****ulent company operating online or through social media—not from an established brand like San Hair. You’d swear I’m dealing with a fly by night hair seller found online or on social.

How a brand treats its customers when something goes wrong says a great deal about its values and commitment to customer service. If this is how they treat a loyal, repeat customer who has purchased multiple wigs from them, I would not recommend that anyone buy hair from San Hair.