LM
Lerato M
1 reviews | Active since May 2016
24 Jul 2025, 09:52
Don't want to refund me
I bought a wig online, up delivery the quality of the wig was poor. Returned the wig on the 4th of July to their Westgate store. Contacted their whatsapp number regarding refund and I was told it takes 7 days for refund to be made. Seven days has long passed and when I follow up I'm being told stories. Was told that payment was released on the 18th up until now no funds are showing on my account. Been making follow-ups and I'm being taken from pillar to post with different stories everytime. Now they decided to ignore my messages.
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The San Hair's replyOfficial
19 Nov 2025, 12:59Hello Lerato, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your refund. This is not the level of service we aim to provide.
We understand how disappointing it must be to return a product on 4 July and still not have the refund reflected, especially after being given conflicting updates. We take this matter seriously and would like to resolve it as a priority.
Please share your order number and preferred contact details via *** / ***, or send us a direct message so we can urgently look into the status of your refund and ensure it is processed without any further delays.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Kind regards,
The San Hair's reply19 Nov 2025, 12:59
Official
Hello Lerato, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your refund. This is not the level of service we aim to provide.
We understand how disappointing it must be to return a product on 4 July and still not have the refund reflected, especially after being given conflicting updates. We take this matter seriously and would like to resolve it as a priority.
Please share your order number and preferred contact details via *** / ***, or send us a direct message so we can urgently look into the status of your refund and ensure it is processed without any further delays.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Kind regards,