“Do Not Order from The San Hair Poor Communication & No Delivery

I am very disappointed with the service I received from The San Hair. On the 18th of August, I purchased a Kim Bob 8" unit as a birthday gift to myself. However, I did not receive the hair or any proper communication from the company until I decided to request a refund on the 5th of September.

When I asked for the refund, I was informed that it would be processed within five working days by the finance department. Since then, I have been following up consistently. Cynthia assured me that the refund would be completed by today, yet there has been no payment and no communication from their side. When I called again, I was told Cynthia is unavailable, and Catherine, who assisted me, could not reach the finance department either. She suggested that I wait until Monday, but I feel I have waited long enough.

The reason I requested a refund in the first place was because I could no longer tolerate the delays. At this point, it has been almost a month since my purchase, and I am left with neither the product nor my money.

I strongly caution anyone considering purchasing from The San Hair. Based on my experience, their service is unreliable, and their handling of refunds is unprofessional.