NM
Njabulo M

1 reviews | Active since Feb 2023

24 Sept 2024, 15:36

Dissapointed

If it were possible I was going to give the san hair zero star because these people did me dirty. I ordered a lace glue, lace glue remover and lace tint stick on their website. Paid using my pay just now app finished. Sat and waited for co.munication maybe acknodgement of order or something. A week passed no communication nothing. I went online and found their watsapp number and initiated communication myself and asked them to look for my order on their system. They found it and told me they will will ship it not later than Friday this is now almost 7 days later mind on their website they say orders are shipped within 3 days of purchase. On the Friday, I text to ask again what's going on, on then they had the courier company pick up my order and now it's the afternoon of the day I was promised delivery meaning i will only get my order the next delivery day, only got my order on Monday which is now ten days later instead of 3 days. Just wanna put it out there I'm dissapoiinted at this company and just how they treated me . Will never order or even recommend them to anyone. Sad for days

0
Replies (1)
The San Hair
The San Hair's reply02 Dec 2025, 12:03
Official
 Hollo njabulo, We are truly sorry to hear about your disappointing experience with your recent order. We understand how frustrating it must have been to wait longer than expected and to have to initiate communication yourself. This is not the level of service we strive to provide, and we sincerely apologize for the delay and lack of timely updates.
Your feedback about our shipping timelines and communication is very important to us. We are actively reviewing our processes to ensure that orders are acknowledged promptly and shipped within the promised timeframe. We also recognize the need to improve our customer communication so that you are kept informed without having to follow up yourself.
We value your support and regret that we let you down. While we cannot undo the inconvenience caused, we would like to make amends. Our team will reach out to you directly to discuss how we can resolve this matter and restore your confidence in San Hair.
Thank you for bringing this to our attention — it helps us improve and serve our customers better."