Concerning level of service and attention to detail

I am concerned at the level of service and attention to detail provided at the San Hair recently. I have been a loyal customer for over 4 years, frequent purchaser and always do my installations at your salon. I purchased a unit last year just before August which after installation the back part of the wig was loose and could put my whole hand in. I was also in a rush and I then returned the unit to be resized upon my return into the country. The fit was better but how the bundles were sewn on the right hand side was bumpy and had no choice but to alter the installation so its side parting to cover the bumpy side. In addition to that the tension bands were not adjusted and the stylist just sewed the two ends together resulting in the wool she used piercing through my scalp and had to take the unit off after my anniversary dinner. I brought the wig back and it has now been fixed after returning it twice. Similarly to this experience, which was the final straw and led me in writing this review due to the service received and reoccurring lack of attention to detail and always rushing through wig fitting. I went to collect a unit and installation on the 15th January and the stylist advised she cant do the installation as the electricity was going to go off at 2:30pm and it was now 1:26pm. How long does a 4x4 wig installation take again? The wig was sent in because the ears were a problem as the cap was covering and pressing on the ears and it was sent away twice for that issue to be resolved. The stylist just put on the wig and walked away and did not assist with the assessing of the wig. I noted that the ears were fine as that was the issue. The stylist came back and brushed the wig on my head we realized there was a defect in the sewing of the 4x4 lace as the wig cap was sewn on and visible on the right hand side and she casually said that she cant cut out the piece of the wig cap showing on the lace because it would undo the stitching. How is tacky workmanship my problem? I just could not wait to leave the salon because I was totally over it at this point and when I got home I discovered that the back was big, could put my hand through it, the clip would not work as its too loose and the cap was not resized according to prior specs when the second ear alteration was done.

Prior to these experiences I have never had to take in my wigs and spending average of 3 trips for a wig that went in for resizing. All the stylists I have dealt with prior this dating back to 2019 have always been through when fitting wigs and access the fit properly. It also helped that there was someone there whose able do those quick adjustments (I think his name was Louis). Despite also even putting my measurements on the online order in the space provided I still receive wigs that are completely out of size scope.

I have a wedding to attend in coming up in two weeks and I am very skeptical to come in for an installation when I drop off the faulty wig because I might come across the same issues or not be satisfied with the workmanship again.