Bad hair quality

I was a happy customer at first when I bought my HD lace weave that I am still happy with. I bought another one last year(March 2023), a bob that is Lady Jada on the sale they had at that time. I was unhappy about quality of the hair, it looks synthetic and even to prove that it is synthetic it burned and I returned it later last year in Hemmingways Branch in EL. The customer service is horrible, I waited for two months there was no communication from them. Until recently when I enquired this week about the hair because there was no feedback, they told me that they’ve returned the hair because it my fault, that it could be the straightener that I’m using that burned the hair. The San Hair is no longer selling good quality hair. They are ****ming people who are not influencers and have terrible service. I know many people who have been complaining about their hair and they don’t attend to their complaints. Shame on you Xola! You are the reason black businesses are not supported by other black people🥵