ZB
Zama B
1 reviews | Active since Sept 2025
13 Sept 2025, 17:50
Bad experience with the San Hair Pavilion, Durban
The San hair at Pavillion in Durban is absolutely terrible. The staff don’t seem to know what’s going on at all. They are confused about pricing, whose hair belongs to who and they give you conflicting information. The entire experience with the staff can be summed up in two words “confusion” and “instability”.
I will not recommend this branch to anyone!!!
Helpful (0)
Replies (1)0
Replies (1)
The San Hair's replyOfficial
19 Nov 2025, 11:35Hello Zama, Thank you for bringing this to our attention. We are Apologise for the confusion and the inconvenience you experienced during your visit. This is not the standard of service we aim to deliver.
We take your feedback seriously, and we are currently reviewing our pricing communication and retraining the team to ensure that every staff member provides clear, consistent information at all times.
We would appreciate the opportunity to make this right. Please share your contact details or reach out to us directly at *** / *** so we can look into your experience further and assist you personally.
Thank you again for your feedback it helps us improve.
We take your feedback seriously, and we are currently reviewing our pricing communication and retraining the team to ensure that every staff member provides clear, consistent information at all times.
We would appreciate the opportunity to make this right. Please share your contact details or reach out to us directly at *** / *** so we can look into your experience further and assist you personally.
Thank you again for your feedback it helps us improve.
The San Hair's reply19 Nov 2025, 11:35
Official
Hello Zama, Thank you for bringing this to our attention. We are Apologise for the confusion and the inconvenience you experienced during your visit. This is not the standard of service we aim to deliver.
We take your feedback seriously, and we are currently reviewing our pricing communication and retraining the team to ensure that every staff member provides clear, consistent information at all times.
We would appreciate the opportunity to make this right. Please share your contact details or reach out to us directly at *** / *** so we can look into your experience further and assist you personally.
Thank you again for your feedback it helps us improve.
We take your feedback seriously, and we are currently reviewing our pricing communication and retraining the team to ensure that every staff member provides clear, consistent information at all times.
We would appreciate the opportunity to make this right. Please share your contact details or reach out to us directly at *** / *** so we can look into your experience further and assist you personally.
Thank you again for your feedback it helps us improve.