Bad experience

Trust me when I say never again will I buy hair from Sanhair .

I purchased a wig four months ago for R4500. Upon purchasing the wig, I was optimistic about its quality. However, after wearing it only three times, I noticed significant shedding and tangling each time I brushed it. Additionally, the hair had an unnaturally plasticky feel, which was disappointing given the price point.

When I returned to your store to address these issues, both the stylist and receptionist acknowledged the problems with the wig and assured me that it would be sent back to the factory for assessment. Unfortunately, after two weeks of no communication, I followed up and was informed that a delay had occurred due to issues with the driver.

When the wig was returned, it had been treated but continued to shed and tangle. The stylist suggested that I bring it back again for further evaluation. I did so promptly, as I needed the wig for an upcoming weekend event. I escalated the matter to management, informing them of my need for the wig by the second week.

Despite my efforts, I am still experiencing delays and excuses regarding the return of my wig, and the quality remains unsatisfactory. It is frustrating to see celebrities promoting your products without acknowledgment of the issues many customers face. I wish I had read the reviews beforehand, as this experience has left me incredibly disappointed.

At this point, I no longer wish to keep the wig and would prefer that it be donated. I hope to resolve this matter promptly, as my experience with Sanhair has been far from acceptable.

The disappointment of their customer service experience I have encountered is disgustingly horrifying. These business has issues with drivers, shampoos, incompetence it’s shocking. I feel sorry for the owner.