Bad Customer Service

Two weeks ago I visited the Polokwane branch looking for hair unit in which they didn’t have in stock. I could by the lady that assisted me that they were just fooling around when they said they have ordered the unit and she took my numbers on some lousy peice of paper. Fast forward to two weeks later i walk in the branch explaining that i was here two weeks ago blah blah do you have the unit. The rude branch manger saud no, she doesn’t have and if i wanted whatever product i must order online. Off course i took my money somewhere but the main issue in my post is how many people get turned away daily because they should order online? If that is the case, why still have the physical store? Sad how employees can do as they please because im adamant that had the owners of the store been in the store they would’ve ensured i left their shop purchasing what i was looking for through their assistance..