I phoned rain before I had bad experience with the person who picked up the phone including the supervisor up until today she still getting back to me, since 3 months ago

I phoned rain before I had bad experience with the person who picked up the phone including the supervisor up until today she still getting back to me, since 3 months ago. But today it was a different experience with the lady called Faith Mkroni she knows her job well and I was happy with her customer service, as customers we need such people like faith, she straight forward no time wasting and quick on point, I can't stop smiling she made my day thanks Faith.