BAD, BAD, DISGUSTING SERVICE FROM THE SAILS ON TIMEBALL

Good morning I'm a frustrated and disgusted customer who booked accomodation at the sails through booking.com in August and paid for it then, only to check in to the apartment yesterday on the 04/10/2019 and I was disgusted by the state it was in. First of all I was given an apartment that was totally different from what I booked, when I got to the apartment it filthy, smelled like a rat and there were blood stains on the bed. I complained and was told there is nothing they can do about it as they are fully booked(what a non professional service) I asked to speak to a manager or the owner of the property and I was given a guy by the name of Kwenza who was listed as my host on my booking confirmation from booking.com. Guess what? He promised to sort the matter out for me and get back to me but to my surprise he decided to switch his phones off. I had to checkout of the apartment and book into a hotel as I couldn't sleep in it for my own health and hygiene(what an inconvenience). I asked them to cancel my booking and give me a full refund and I was told I am not going to get a full refund as there is a policy that states when I book but I feel that is unfair as the fault was not with me but it was the propertie's fault, I did not even stay in the apartment for 2hours after my check-in. I'm not going to let this go untill I'm refunded in full I'm going to put this on all around social media as I have pictures as well to prove the condition o found the apartment in. I'm going to take this up with my lawyers as well.