HM
Hellen M

1 reviews | Active since Jun 2021

25 Jun 2021, 19:51

You pay and they give your stories : Rustic Furniture Company

I had achieved a personal milestone and had moved out from my parents' home and was really looking forward to furnishing my place. Now this experience with them has soured my mood. Initially I was told I would receive my order on 24 June 2021( after ordering on 24 April 2021) and waybill number would be shared with me once the couriers collected the piece. I followed up with Rustic to request a refund on 25 June 2021. Their response - was to give me a call to let me know that I will receive my order on 29 June 2021. Given all the reviews here, I doubt that this will happen. Again I wished I had read the reviews before making the purchase but I did not. It is only fair and decent but it seems we do not even deserve that.

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Replies (1)
HM
Hellen M's update07 Jul 2021, 21:28
Reviewer Update
On 29 June 2021, the company contacted me and claimed my order will be delivered at 4pm on the Thursday and I asked for my refund and have not heard back from them