1 reviews | Active since Oct 2020
Poor quality furniture and poor communication
I ordered 3 pieces of furniture (they are not cheap) on 22 July 2020. Confirmation of order and money paid (full amount is payable, not a deposit) and delivery to be in 6-8 weeks. 8 weeks later, the owner, Viaan, calls to say he is waiting to finish a piece of furniture for another client in the Western Cape and because of that, my delivery is delayed, but I will receive it by Friday 18 September. I received nothing, not even a phone call. 3 more promises of delivery after that, with no communication when it didn't happen. Each time I had to ask and had to listen to another excuse. When it finally arrived on the 30th of September (10 weeks later), the quality was so poor, I had to ask for him to collect and refund. The paint and varnish still wet, the wheels came loose (before I even opened it) and on closer inspection, big pieces of wood are torn out and lying in pieces. Viaan begged to fix the furniture, he would have it collected and overnight back to me. I agreed, as long as I have the furniture back in the time frame he suggested (a week later). Then he made new arrangements, he would bring a team and fix the furniture at my house. I agree, as long as it is fixed in the time frame we agreed on. Cut off was today 6 October, 11 weeks after the order was paid for. This morning he calls to say he will not be here today, but tomorrow. I told him that was not the agreement and so far I have been very accommodating. I want my money back and the furniture removed from my garage. He now ignores my messages and I wonder if I would ever hear from him again... The quality of his furniture is poor, it is way to heavy for the wheels and the wood (pine) is badly glued together. Communication has been very poor and I caught him in a few lies, trying to cover up his mess.
