The Royal Princess Guest Lodge Jhb - DO NOT STAY THERE!

Think twice before staying at The Royal Princess Guest Lodge in Johannesburg. The owner is unprofessional and speaks to you the customer like you're dirt. Their accommodations also look better in pictures than it actually is and these people don't understand the definition of customer service!?! My rep stayed there 16th-19th August 2022 - They tried charging our credit card twice for the accommodation - once when my rep arrived (it went though that 1st time), then they tried again on the 23rd August, which was very suspicious? Then a month after my rep's stay we received a nasty email, with a bill, that we had to pay for carpets burnt with an iron in the room that my rep had stayed in. They had no proof or video footage and accused my rep of the damage? We were appalled at the accusation for one, but more with the level of unprofessionalism from the owner of The Royal Princess Guest Lodge. He tried threatening us and swore at my rep on the phone too. He even sent an email where he told us "to go ahead and jump in a lagoon...my rep will pay for damages". Well all I have left to say is... I will be reading reviews on Booking.com more carefully from now on.