No refund after stay is cut short for bad service

I did not find a customer service contact for the African Sky Hotels and wrote to the Operations Manager on 28 February about my experience at The Ritz Hotel Cape Town and there has been no response since.<br> <br> My experience at the hotel was very unpleasant, we were booked for 5 nights and decided to leave after the 2nd night. <br> On arrival we were told \in Cape Town everything is about colour"and we were not supp**** with enough toilet paper.<br> Twice I had to go down to reception to ask for toilet paper and I found this degrading and was unhappy with how I attended to the second time. The room wasn't being cleaned and they didn't bother with refills. We had to stuff towels under the door for the cigarette smoke coming from the interconnecting room and we stayed with a 3yr old.<br> <br> The world thinks that despite our problems South Africa is a beautiful country and its people. It would be a surprise for many to learn that most South Africans do not feel home in their country. I know I didn't when I was told that \""in Cape Town everything is about colour\"". I certainly wouldn't want any of the people I met abroad who were excited to visit to have the experience I had.<br> <br> """