sN
sibonanagaye N
1 reviews | Active since Aug 2017
01 Mar 2020, 07:14
WATER CRISIS AT THE RIDGE SOUTHERN SUN HOTEL IN WITBANK
Iam booked at The Ridge Casino/ Southern Sun Hotel at Highveld Mall in Witbank close to N4 free way. Now I need to take a bath and there is no water in the hotel. We are instructed to go and bath at the nearby hotel Stay Easy.
This is unprecedented inconvenience. Kindly intervene and find out from the Hotel Management.
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The Ridge Casino, Hotels and Entertainment's replyOfficial
18 Mar 2020, 11:05Hi Sibonana***e
Thank you so much for taking the time to rate our service at The Ridge Casino – your feedback is very important to us.
I am so sorry to hear that you had an unfavourable experience during your visit. I have escalated the matter to our Hotel Manager, who will provide you with feedback as soon as possible. Please do let me know if you do not hear back from them or if the issue is not resolved to your satisfaction.
I really appreciate you bringing the matter to our attention. Our aim is to ensure you enjoy your time with us and your comments do help us continue to ‘up our game’.
Have a great week!
Franklin Mutota
CRM manager
Franklin Mutota
CRM manager
The Ridge Casino, Hotels and Entertainment's reply18 Mar 2020, 11:05
Official
Hi Sibonana***e
Thank you so much for taking the time to rate our service at The Ridge Casino – your feedback is very important to us.
I am so sorry to hear that you had an unfavourable experience during your visit. I have escalated the matter to our Hotel Manager, who will provide you with feedback as soon as possible. Please do let me know if you do not hear back from them or if the issue is not resolved to your satisfaction.
I really appreciate you bringing the matter to our attention. Our aim is to ensure you enjoy your time with us and your comments do help us continue to ‘up our game’.
Have a great week!
Franklin Mutota
CRM manager
Franklin Mutota
CRM manager