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Brady W

1 reviews | Active since Nov 2022

07 Nov 2022, 09:20

The worst venue ever.

The worst management team ever! Had absolutely no assistance from The Venue’s Manager - he rudely spoke to myself. Swearing at me when I had done nothing wrong. The staff were honestly of no help whatsoever, at the end of the day myself and our team had to fix up everything. The projector in the venue had not been put up properly, our riggers (not The Venue’s) had to make their way up into the roof to position the projector correctly, because The Venue’s staff had put it up completely skew.

Honestly I do not recommend hosting any events/shows here, unless you want to experience utterly disappointing service.

On various occasions we asked for assistance from management (e.g. we needed a hammer) and they kept saying “We’ll organise that for you” - which obviously never happened.

Super disappointed, will never be using this venue again. Terrible terrible service.

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Replies (1)
The Ridge Casino, Hotels and Entertainment
The Ridge Casino, Hotels and Entertainment's reply10 Nov 2022, 18:10
Official
Hi Brady,

Thank you so much for taking the time to rate our service at The Ridge Casino – your feedback is very important to us.

I am so sorry to hear that you had an unfavorable experience during your visit. I have escalated the matter to our Food & Beverage  Manager, who will provide you with feedback as soon as possible.  
Your comments are incredibly helpful in allowing us to identify areas that need improvement. Our aim is to ensure you enjoy your time with us and your comments do help us continue to ‘up our game’.

We do truly believe we offer the very best in gaming and family entertainment. Thanks so much for your feedback.
Hope you have a great day further!

Kind Regards.
The Ridge Customer Service.