RV
Riaan V

1 reviews | Active since Nov 2015

29 Mar 2022, 20:26

The Ridge casino refused coffee

I'm a daily visitor to this Casino. My black card was blocked and had to get it unblocked. Once at the machine that I play everyday the black card again did not work, and I played with my platinum card. Once the came back with my card I have already started playing on the platinum. I ordered some coffee and food, when the manager came to me embarrassed me and told me that I can not place the order as I'm not playing with my black card and was told that she will not be able to help me. I told her that both cards are mine and I'm there every single day. She told me she don't care and I should leave. Well I did cash out and left. Gave my black card in and left. This is the most embarrassing I was ever treated in a casino. I will not recommend the casino to anyone. Rather stay away from there they treat you like ****. This was a racial attack on me, to show me that they will not serve me.

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Replies (1)
The Ridge Casino, Hotels and Entertainment
The Ridge Casino, Hotels and Entertainment's reply15 Apr 2022, 15:34
Official
Hi Riaan,

Thank you so much for taking the time to rate our service at The Ridge Casino – your feedback is very important to us.

I am so sorry to hear that you had an unfavorable experience during your visit. I have escalated the matter to our Slots Manager, who will provide you with feedback as soon as possible.

I really appreciate you bringing the matter to our attention. Our aim is to ensure you enjoy your time with us and your comments do help us continue to ‘up our game’.

We do truly believe we offer the very best in gaming and family entertainment. Thanks so much for your feedback.
 
Hope you have a great day further!
Kind Regards,
The Ridge.