MB
Mulisa B
1 reviews | Active since Dec 2020
28 Jan 2021, 08:42
The ridge casino
Casino is very bad you can play R20 000 and if you get a free spin you win R350 ,u cant always win but the slots just take and dont even give someting to keep you playing.
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Replies (1)
The Ridge Casino, Hotels and Entertainment's replyOfficial
30 Jan 2021, 15:37Hi Mulisa
Thank you so much for taking the time to rate our service at The Ridge – I know how valuable your time is and so appreciate your feedback.
The machines payouts are totally random. At the heart of a slot machine is a computer chip, which runs a Random Number Generator which controls when a machine will payout. We are a highly regulated operation and only use certified products. Gambling Legislation prescribes a minimum Return to Player. Casinos offer hold percentages and Return to Player that are approved on a letter of certification from an approved gaming laboratory or the South African Bureau of Standards (SABS).
I really appreciate you bringing the matter to our attention. Please be assured The Ridge does take the customer experience seriously.
Warmest wishes,
Franklin Mutota
CRM manager
The Ridge Casino, Hotels and Entertainment's reply30 Jan 2021, 15:37
Official
Hi Mulisa
Thank you so much for taking the time to rate our service at The Ridge – I know how valuable your time is and so appreciate your feedback.
The machines payouts are totally random. At the heart of a slot machine is a computer chip, which runs a Random Number Generator which controls when a machine will payout. We are a highly regulated operation and only use certified products. Gambling Legislation prescribes a minimum Return to Player. Casinos offer hold percentages and Return to Player that are approved on a letter of certification from an approved gaming laboratory or the South African Bureau of Standards (SABS).
I really appreciate you bringing the matter to our attention. Please be assured The Ridge does take the customer experience seriously.
Warmest wishes,
Franklin Mutota
CRM manager